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Casey House is committed to a comprehensive client relations process which empowers individuals or groups to provide insight into the care experience. Clients and their networks will be offered frequent opportunities to provide ongoing input and feedback to enhance quality client-centred HIV/AIDS care at Casey House. Casey House will address concerns, complaints, and requests. Casey House is committed to answering questions, forwarding suggestions and compliments to the appropriate person or department.

Casey House acknowledges that challenges and barriers may exist for some individuals or groups to provide constructive feedback to care providers. To reduce these concerns a variety of feedback opportunities including anonymous surveying are offered, to ensure that everyone has meaningful opportunities to express their opinions and suggestions for improving care.

Learn how to provide positive feedback, suggestions, or file a complaint:
Client Relations Policy (PDF)
Client Relations Form (PDF)

People making a complaint are also encouraged to contact us directly by phone at 416.962.4040 ext 5100