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Every Casey House staff member, peer and volunteer acts and delivers care to clients in accordance with our purpose, values and philosophy of care.

Purpose

Transform lives and health care through compassion and social justice.

Values

Casey House believes passionately in our core values:

Unequivocal Compassion
Compassion has, and always will, find a home at Casey House. Our compassion comes from genuine empathy and respect for our clients’ emotional and physical challenges.

Informed, Client-Driven Care
Our clients drive decisions regarding their own care. Those decisions must be based on the best, most current information, and on options that we mutually explore. We respect our clients’ priorities, and right to determine what quality of life means to them.

Deliberate Inclusivity
We take deliberate steps to provide services that are accessible and welcoming to people living with HIV, respecting their other identities, choices, circumstances or experiences. The experience and engagement of people living with HIV, and the communities primarily affected by HIV, are integral to our success as an inclusive, equity-minded organization.

Creative, Mindful Collaboration
We value the contributions and wisdom of our colleagues.  We work as an integrated team, communicating openly to provide seamless care.  We collaborate externally.  We do so mindfully, so that together as partners, we can build creative solutions to address our clients’ complex needs.

Courageous Advocacy
We act courageously for clients who need an advocate. As an organization, we also leverage our reputation and our strengths to improve the well-being of all people living with, or at risk of, HIV.

Responsive Innovation
We do not accept complacency in our efforts to continuously improve.  We respond and evolve boldly, using evidence and ingenuity, to achieve excellence in HIV care.

Philosophy of care

Casey House engages compassion to deliver its holistic approach to health care; one that recognizes a person’s physical, mental, cultural and social well-being as fundamental components of wellness. Our safe, welcoming and judgement-free environment promotes a sense of belonging and community.

Our philosophy is built on a history of activism, trust and respect, with care provided through a broad range of disciplines. We focus on possibilities rather than constraints through thoughtful, tailored care. We respect personal autonomy, and inform and engage clients to identify and attain their health goals in whatever way is meaningful to them.

We aspire to achieve stability in the health and lives of our clients. We recognize and acknowledge that systemic inequities have a profound effect on their lives. We work side-by-side, respectfully supporting them to address barriers they face. Our multidisciplinary team, including those with lived experience, develops lasting partnerships with clients.

We believe it is our responsibility to advocate for our model of compassionate and socially-just health care; everyone deserves judgement-free care.