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Performance & Accountability

Casey House strives to deliver groundbreaking and innovative health care to those in the community living with HIV/AIDS.  We are committed to accountability to our community as we deliver on our mission, both today and as we continue to plan strategically for the future. It’s a responsibility we take very seriously.

Accountability to our donors

Through all our fundraising efforts in service of our mission, we continually strive to keep our donors informed. All fundraising activities are overseen by a volunteer board of directors, to ensure effective stewardship of money raised.


In fulfilling our mission, Casey House strives at all times to provide our services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our services, and allowing them to benefit from the same services, in the same place, and in a similar way as other individuals.

Click here for more information on our accessibility policies:
Read the full policy here (PDF document)
Casey House Multi-Year Accessibility Plan
Accessible Customer Service Standard pamphlet

We value your input
Because our ultimate goal at Casey House is to meet and surpass expectations while serving individuals with disabilities, we welcome and appreciate any comments regarding the way we provide services to people with disabilities. All comments will be directed to the accessibility working group. Individuals can expect to hear back in 30 days.

Please share feedback via email to phone (416) 962-4040 ext. 7503 or fill out our Accessibility Feedback form which can be mailed or left at the main reception at:

Casey House
Attention: Accessibility Working Group
119 Isabella Street
Toronto, ON M4Y 1P2

Freedom of information and the protection of privacy at Casey House

Since January 1, 2012, Casey House has been subject to the Freedom of Information and Protection of Privacy Act (FIPPA). Casey House has consistently promoted a culture of openness and accountability within the organization. To ensure full compliance with the act, Casey House has a freedom of information officer to process freedom of information requests and who works with the privacy officer to oversee the protection of privacy.


The purpose of FIPPA is two-fold:

  • To make public bodies more transparent and accountable by providing a right of access to information to government records (freedom of information)
  • To protect the privacy of individuals with respect to personal information about themselves in the custody or the control of public bodies (protection of privacy)

Requesting access to Casey House records

There are two categories of FOI Requests:

  • Request for one’s own information: Only an individual (or his or her personal representative) can make a personal information request for access to his or her own personal information
  • General records request: This includes all other requests, including requests for the personal information of other individuals. Any person or organization can request access to general records

You do not always have to file a FOI request to obtain records. Casey House proactively discloses information on this website (, visit other pages on the site to see if the information you are looking for is available.

If the information is not online, please contact staff at Casey House to see if the information is readily available. It may be possible to receive the information without having to make a formal request.

If the information is not readily available, you can request information by filling out the Request for Access to Information form or write a letter that provides sufficient detail to identify the record or records you are requesting.

Any request for information that involves all the following elements will be treated as an FOI Request:

  • It is a request for access to information
  • It is made in writing (a simple letter will suffice)
  • It is submitted to Casey House
  • It provides sufficient detail to enable an experienced employee of Casey House to identify the Record(s) requested
  • It is accompanied by the $5 application fee (i.e., a cheque payable to Casey House)

FIPPA requires that all formal requests be accompanied by a $5.00 application fee. There may be other fees applicable depending on the volume or complexity of the request. Casey House will contact you to inform you if the fees are in excess of $25.00. You have several options to proceed at that time:

  • You may wish to further define the request to pinpoint the exact record(s) that you want
  • You may request to view the records in a viewing room – there is no additional charge for this viewing
  • You can request that Casey House waive the fees. More details on how fees are waived can be found here.

For more information, please contact Casey House’s FOI Officer:
Casey House
Attention: Freedom of information officer
119 Isabella Street
Toronto, ON M4Y 1P2