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Ontario’s First Patient Ombudsman

Ontario is taking steps toward appointing its first Patient Ombudsman to help people who have an unresolved complaint about their care at a hospital, long-term care home or Community Care Access Centre.

Please see the related documents below regarding the first ever Patient Ombudsman in Ontario, a position created in December 2014 as part of Bill 8, the Public Sector and MPP Accountability and Transparency Act 2014. Please note that the position is not yet filled as the Ministry of Health and Long-Term Care engage in a process of public consultation.

When the first Patient Ombudsman is appointed by the Lieutenant Governor in Council, we will ensure that this information is available to all clients, reflected in our Client Relations Policy and pamphlet, noted in our Residential Binder and available through this section of our website.

Related documents: Patient Ombudsman – Poster (PDF)